Take it slow, do it right.

Diagnostic:

• Take Case Off
• Have customer show Face ID / Touch ID is working.
• Settings->Battery->Battery Health (Service ~ 80%)
• Cameras

• Volume (dirt, debris) - Deep Cleaning
• Switch (dirt, debris)
• Speakers (dirt, debris)
• Charge Port (dirt, debris)

Repair:

• Warranty Repair? Read this.
• Update Appointments App with needed services (and inventory that will be used).
• Turn Device(s) off if possible.
• Unplug Battery.
• Complete certified services.
• Reschedule non-certified services.
• Run second diagnostic.
• Repeat any necessary steps.

Close The Sale:

• Customer will test your device ☑️ before they pay!
• Discounts and Price-Matching can be applied when you pay.​
• Offer accessories (chargers, screen protectors).
• Bundle Insurance and save money for the customer.
• Double-check that the Appointments App is correctly showing the services done (and inventory used).
• We accept Cash, Debit, Credit, and Venmo.
• For Cash: Venmo @PhoneAngelRepair the exact amount and keep the change.
• Go over Loyalty Points and Warranty info.
• Give them a pamphlet containing contact and helpful information.

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